Last Updated: May 10, 2026
1. ACCEPTANCE OF TERMS
By accessing, registering, or using our online trading platform, you agree to be bound by these Terms and Conditions. If you do not agree, do not use the Platform.
These Terms apply to all users, including traders, investors, and visitors. Your use of the Platform is also subject to our Privacy Policy, which is incorporated by reference.
2. ELIGIBILITY
You may only use the Platform if:
You are at least 18 years old (or the legal age of majority in your jurisdiction).
You have the legal capacity to enter into binding contracts.
You are not located in a jurisdiction where trading in digital assets or using our Platform is prohibited by law.
You have completed our Know Your Customer (KYC) verification process.
TrakTrade reserves the right to refuse service or close accounts at our sole discretion.
3. ACCOUNT REGISTRATION
To trade, invest, deposit, or withdraw, you must register for an account by providing accurate, complete, and current information, including:
Full legal name
Date of birth
Email address
Government-issued ID and proof of address (for KYC)
You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately of any unauthorized account access.
4. DEPOSITS & WITHDRAWALS
4.1 Accepted Cryptocurrencies
All deposits to your TrakTrade account must be made using USDT (Tether) or USDC (USD Coin) only, sent from an external wallet address that you control. We do not accept any other cryptocurrencies, bank transfers, credit cards, or debit cards.
4.2 Withdrawals
All withdrawals from your TrakTrade account will be processed in USDT or USDC only, sent to an external wallet address you provide. You may choose which of the two stablecoins you wish to receive, subject to available liquidity.
4.3 Trading and Investment Currency
The Platform exclusively uses USDT as the base currency for all trading pairs, investment contracts, fees, balance displays, and loan calculations. USDC deposits will be automatically converted to USDT at a 1:1 ratio upon arrival (no conversion fee). Withdrawals requested in USDC will be converted from USDT to USDC at 1:1.
4.4 Processing
Deposits are credited to your account balance after the required number of blockchain confirmations (minimum 3 confirmations for USDT/USDC). Withdrawal requests are subject to:
Minimum and maximum limits (posted on our Fees & Limits page).
Network fees (paid by you).
Compliance with KYC/AML checks.
The specific restrictions set forth in Sections 6, 7, 8, and 9 below.
4.5 No Reversals
Cryptocurrency transactions are irreversible. Verify all wallet addresses before submitting a deposit or withdrawal request.
5. LOANS: GENERAL RULES
TrakTrade may offer loans (also referred to as credit or borrowed funds) to eligible users. By accepting a loan, you agree to the following terms:
5.1 Loan Currency
All loans are provided in USDT only. No loan will be given in any other currency or asset.
5.2 Permitted Use of Loan Funds
Loans received from TrakTrade can only be used within the Platform to trade. You may not withdraw loaned funds to an external wallet, transfer them to another account, use them for investment products, or use them for any purpose other than placing trades on TrakTrade. Any attempt to withdraw or off-platform transfer of loaned funds is a material breach of these Terms.
5.3 Loan Amount & Interest
Loan amounts, interest rates, repayment periods, and collateral requirements (if any) will be disclosed at the time the loan is offered. Interest accrues daily and is calculated on the outstanding principal.
5.4 Repayment Obligation
You must repay the full loan principal plus all accrued interest by the due date specified in your loan agreement.
5.5 Default Consequences
If you fail to repay a loan on time, we may:
Liquidate your trading positions to recover owed amounts.
Restrict trading, investments, and withdrawals.
Charge late fees as described in Section 5.6 below.
Refer your account to collections or report to credit authorities.
5.6 Loan Overdue Fee
If a loan becomes overdue (past the due date), a late fee will be charged. The fee depends on the amount that was loaned, calculated as follows:
Loaned Amount (USDT)Late Fee (per day or per occurrence as specified in loan agreement)
1 – 1,000 USDT1% of the overdue amount per day (capped at 50% of principal)
1,001 – 10,000 USDT0.75% of the overdue amount per day (capped at 40% of principal)
10,001 – 50,000 USDT0.5% of the overdue amount per day (capped at 30% of principal)
50,001+ USDT0.25% of the overdue amount per day (capped at 20% of principal)
The specific late fee structure applicable to your loan will be disclosed in your loan agreement. Late fees are calculated continuously until the overdue amount is paid in full.
6. LOAN REPAYMENT RULE (CRITICAL)
6.1 New External Deposit Required
Any loan you receive from TrakTrade must be repaid by depositing new funds from an external cryptocurrency wallet that you control, using USDT or USDC only. You are strictly prohibited from using any funds already present in your account balance—whether from previous deposits, trading profits, investment returns, unrealized gains, or any other source—to repay a loan, in whole or in part.
6.2 How Repayment Works
When you take a loan, the loan amount is added to your available balance but is marked as borrowed funds in our system.
To repay any portion of the loan (principal or interest), you must initiate a fresh external deposit of USDT or USDC from a wallet address not previously associated with your existing balance in a way that would merely recycle funds. The deposited amount must be at least equal to the repayment amount.
Once the new deposit clears blockchain confirmations, we will apply it toward your loan repayment. The repayment will be reflected in your loan balance.
Your existing account balance (funds present before the new deposit) remains untouched and cannot be used to satisfy the loan.
6.3 Prohibited Conduct
The following actions are strictly prohibited and constitute a material breach of these Terms:
Attempting to transfer internal balance from one part of your account to another to simulate repayment.
Requesting that we manually deduct loan amounts from your existing balance.
Using withdrawal proceeds from your existing balance to fund a new deposit in an attempt to "cycle" funds for repayment.
Using investment returns or matured investment proceeds to repay a loan (those are existing funds).
6.4 Consequences of Violation
If you attempt to repay a loan using existing account funds (or any method other than a new external deposit), we will:
Reject and void the repayment attempt.
Charge an administrative penalty fee of $100 USDT or 10% of the attempted repayment amount, whichever is greater.
Place your account on immediate hold (see Section 8).
Report the violation to fraud prevention databases.
6.5 Example for Clarity
Your account balance: 500 USDT (existing funds from prior deposits/trading/investments).
You receive a loan: 1,000 USDT.
Your total balance becomes 1,500 USDT, of which 1,000 USDT is borrowed.
To repay 500 USDT of the loan, you must deposit 500 USDT in new funds from an external wallet.
You cannot simply use 500 USDT from your existing 500 USDT balance, because those funds were already in your account before the loan.
7. INACTIVE ACCOUNT WITHDRAWAL RESTRICTION
7.1 Definition of Inactive Account
An account is considered "inactive" if there has been no login, no trade, no investment activity (purchase or sale of investment contracts), no deposit, and no withdrawal request for a continuous period of six (6) months (or such other period as posted on our website).
7.2 Withdrawal Restriction
If your account becomes inactive as defined above, you may not request or process any withdrawal until you make a reactivation deposit to keep your account active.
7.3 Required Reactivation Deposit Amount
The required reactivation deposit amount is not publicly listed. You must contact TrakTrade Customer Service to know the exact required reactivation amount applicable to your account at that time. The amount may vary based on account age, balance, and other factors.
How to request reactivation amount:
Send an email to: support@traktrade.com from your registered email address with the subject line "REACTIVATION AMOUNT REQUEST – [Your Username]." Customer Service will respond within 48 hours with the specific amount required.
7.4 How to Reactivate
To resume withdrawal privileges:
Log into your inactive account.
Contact Customer Service (as above) to obtain the required reactivation amount.
Make a fresh external deposit of USDT or USDC of at least that exact amount.
Once the deposit is confirmed (minimum 3 blockchain confirmations), your account status changes to "active."
You may then submit withdrawal requests normally.
7.5 Status of Reactivation Deposit
The reactivation deposit becomes part of your available trading and investment balance. It is not a fee—it remains your funds and can be traded, invested, or eventually withdrawn after the account is active. However, you may not withdraw the reactivation deposit itself for a period of 7 days after reactivation (to prevent abuse).
7.6 Account Closure as Alternative
If you do not wish to make a reactivation deposit, you may request permanent account closure. To close your account under this section:
You must contact Customer Service and request closure due to inactivity.
You will be required to make a deposit of a specific amount to proceed with closure. This amount will be calculated based on:
The current balance in your account
A percentage determined by TrakTrade (typically between 10% and 25% of your balance, depending on account age and inactivity duration)
Funds already in your account will not be deducted. Instead, you must make this specific deposit from an external wallet as a closure processing fee.
Example: If your account balance is 1,000 USDT and the applicable percentage is 15%, you must deposit 150 USDT (external) to initiate closure. Your existing 1,000 USDT remains untouched and will be returned to you after closure processing.
After receiving your closure deposit, we will:
Close your account permanently.
Return your full existing account balance (the original funds) to your verified external wallet within 14 business days.
The closure deposit you made is retained by TrakTrade as an administrative processing fee (non-refundable).
7.7 No Closure with Outstanding Loans
Account closure under Section 7.6 is not permitted if you have any outstanding loans. All loans must be fully repaid before requesting closure.
7.8 Notice of Impending Inactivity
We will send email reminders to your registered email address at 30 days, 14 days, and 7 days before an account is designated inactive. It is your responsibility to keep your email address current.
8. ACCOUNT HOLDS & FLAGS FOR POLICY VIOLATIONS
8.1 When Your Account May Be Placed on Hold or Flagged
We may immediately place your account on hold (suspending trading, investing, deposits, withdrawals, or any combination) or flag it for review if you engage in any prohibited conduct, including but not limited to:
Attempting to repay a loan with existing account funds (Section 6).
Submitting false, forged, or altered KYC documents.
Engaging in market manipulation, wash trading, spoofing, or arbitrage abuse.
Making a chargeback or reversing a cryptocurrency deposit (to the extent possible).
Violating anti-money laundering (AML) or counter-terrorism financing (CTF) rules.
Using the Platform for illegal activities (e.g., ransomware, darknet markets, gambling winnings from prohibited jurisdictions).
Abusive, threatening, or harassing conduct toward TrakTrade staff.
Attempting to withdraw from an inactive account without reactivation (Section 7).
Creating multiple accounts to circumvent limits or restrictions.
Attempting to withdraw loaned funds off-platform.
Manipulating investment returns or exploiting investment contract bugs.
Any other violation of these Terms.
8.2 Required Deposit to Remove a Hold
If your account is placed on hold or flagged due to something you did wrong (whether negligent, reckless, or intentional), you will be required to make a penalty deposit to take your account off hold. The deposit amount is calculated as follows:
Penalty Deposit = 25% of your current total account balance (in USDT)
Minimum penalty deposit: 100 USDT
Maximum penalty deposit: 5,000 USDT
Examples (in USDT):
Account balance = 1,000 → Penalty deposit = 250
Account balance = 500 → Penalty deposit = 125 (minimum 100 applies → pay 125)
Account balance = 10,000 → Penalty deposit = 2,500 (below 5,000 cap)
Account balance = 50,000 → Penalty deposit = 5,000 (cap applied)
8.3 Nature of the Penalty Deposit
The penalty deposit must be made in USDT or USDC from an external wallet (new funds, not already in your account balance).
The penalty deposit is non-tradable and non-investable – it will not be available for trading or investment products.
The penalty deposit is non-withdrawable for a period of 90 days from the date of deposit.
After 90 days with no further violations, the penalty deposit will be released to your available balance (tradable, investable, and withdrawable normally).
If you commit another violation within 180 days of the first hold, the penalty deposit is permanently forfeited to TrakTrade as liquidated damages.
8.4 Process to Remove Hold
To remove an account hold:
We will send you a notice via email and in-platform message specifying:
The reason for the hold.
The exact penalty deposit amount required (calculated based on your balance at the time of violation).
The deadline for payment (see below).
You must make the exact penalty deposit from an external cryptocurrency wallet (USDT or USDC) within 7 calendar days of the notice.
Upon verification of the deposit (minimum 3 blockchain confirmations), we will lift the hold within 48 hours. Your trading, investment, and withdrawal functions will be restored.
If you fail to deposit within 7 days, we may, at our sole discretion:
Extend the hold indefinitely.
Liquidate any open positions and active investments, and deduct the penalty amount directly from your account balance.
Permanently close your account and forfeit any remaining balance to TrakTrade.
Report the violation to regulatory authorities.
8.5 Right to Appeal
If you believe your account was flagged in error, you may appeal by submitting a written explanation and any supporting evidence to [Insert Compliance Email] within 14 days of the hold notice. During the appeal process, the hold remains in place. If the appeal is successful, the penalty deposit requirement is waived, and any already-made penalty deposit will be refunded in full within 10 business days.
8.6 Relationship to Other Sections
A hold under this Section 8 is separate from, and in addition to, any loan repayment obligations under Section 6 or inactivity requirements under Section 7. You must satisfy all applicable conditions before full account functionality is restored.
9. INVESTMENT PRODUCTS & RULES
TrakTrade offers various investment products (collectively referred to as "Investments" or "Investment Contracts"). By participating in any investment product, you agree to the following terms:
9.1 Types of Investment Products
The Platform may offer, from time to time, the following types of Investments:
Fixed-term investment plans (e.g., 30-day, 60-day, 90-day, 180-day contracts with fixed returns).
Staking pools (lock your USDT for a specified period to earn yield).
Profit-sharing investment pools (your funds are pooled with others and traded by TrakTrade's professional traders; profits/losses shared proportionally).
Referral-based investment bonuses (earn additional returns by referring new investors).
Specific details of each active Investment product (minimum amount, duration, expected return rate, risk level) will be displayed on our Investment Page, which is incorporated into these Terms.
9.2 Eligibility to Invest
To invest on the Platform, you must:
Have a fully verified (KYC-approved) account.
Have no outstanding loan defaults.
Not be under an account hold or flagged status (Section 8).
Have a minimum balance of the required investment amount in USDT (existing funds or new deposit).
9.3 Investment Currency
All Investments are denominated in USDT only. You cannot invest using USDC directly; any USDC used for investment will be converted to USDT at 1:1 automatically.
9.4 How to Make an Investment
To purchase an Investment contract:
Navigate to the Investment section of the Platform.
Select the desired investment plan.
Enter the amount in USDT (must be within the plan's minimum and maximum limits).
Confirm the investment terms (duration, expected return, lock-up period, early withdrawal penalties).
Funds will be deducted from your available balance and locked into the Investment contract.
9.5 Lock-Up Period
All Investments have a lock-up period during which the invested funds cannot be withdrawn or used for trading. The lock-up period begins immediately upon confirmation of the Investment contract. During the lock-up period:
You may not cancel the Investment.
You may not use the invested funds as collateral for loans.
The invested funds will not count toward your available trading balance.
9.6 Expected Returns
Returns are expressed as an Annual Percentage Yield (APY) or fixed percentage over the contract term. All returns displayed are estimated and not guaranteed unless explicitly stated as "fixed return" in the investment plan.
Fixed return plans: TrakTrade guarantees the stated return, subject to our ability to generate profits. In the event of platform-wide losses, fixed returns may be reduced pro-rata.
Variable return plans: Returns depend on market conditions and trading performance. You may receive less than the estimated return, including potentially zero or negative returns (loss of principal).
9.7 Profit Distribution
Returns are distributed according to the specific investment plan:
Upon maturity: Principal + total returns paid at the end of the term.
Daily/Weekly/Monthly: Returns credited to your available balance at regular intervals (daily, weekly, or monthly) as specified in the plan.
Reinvestment option: Some plans allow automatic reinvestment of returns into a new contract of the same type.
9.8 Early Withdrawal / Cancellation
If you request to withdraw funds from an active Investment before the lock-up period ends:
Early withdrawal fee: 10% to 50% of the invested amount (depending on how early you withdraw; see specific plan details).
Forfeiture of returns: You will receive zero returns on early-withdrawn funds.
Processing time: Early withdrawal requests are processed within 3-7 business days.
No partial early withdrawal: You must withdraw the entire invested amount; partial early withdrawals are not permitted unless specified otherwise.
9.9 Risk Disclosure for Investments
Investing through TrakTrade carries significant risks, including:
Total loss of principal: Market downturns, trading losses, or platform insolvency may result in loss of your entire investment.
Illiquidity: Your funds are locked for the contract duration and cannot be accessed for emergencies.
Variable returns: Estimated returns may not materialize.
Platform risk: Technical failures, hacking, or regulatory actions may affect your ability to recover invested funds.
By investing, you acknowledge that you have read and understood these risks and that TrakTrade does not guarantee any return unless explicitly stated as a fixed return product.
9.10 Use of Investment Funds
When you invest through TrakTrade, your funds may be used for:
Proprietary trading by TrakTrade's trading desk.
Liquidity provision on the Platform.
Staking and yield-generating activities on other platforms.
Strategic partnerships and venture investments (disclosed per product).
You have no control over the specific use of your invested funds beyond the general description of the investment product.
9.11 Investment and Loan Repayment (Important)
Funds that are locked in active Investments cannot be used to repay loans (see Section 6). Loan repayment requires new external deposits. You may not withdraw investment funds early simply to repay a loan; early withdrawal fees will apply as per Section 9.8.
9.12 Investment and Inactive Accounts
If your account becomes inactive (Section 7) while you have active Investments:
Your Investments will continue to run until maturity.
You may not withdraw matured proceeds until you reactivate your account per Section 7.
Reactivation is still required even if you have matured investment funds waiting.
9.13 Investment and Account Holds
If your account is placed on hold (Section 8):
Active Investments remain locked but will not generate further returns during the hold period.
Upon hold removal, Investments resume generating returns (no retroactive returns for hold period).
If the hold results in account termination, Investments will be liquidated and proceeds (minus penalties) returned per Section 11.
9.14 Maximum Investment Limits
TrakTrade may impose per-user or global investment limits depending on your verification level and the specific product. Limits are displayed on the Investment page.
9.15 Modification or Removal of Investment Products
We may modify, suspend, or remove any Investment product at any time. Active Investments already purchased will be honored according to their original terms.
9.16 No Financial Advice
Nothing on the Platform constitutes financial advice. You are solely responsible for evaluating the suitability of any Investment product for your financial situation.
10. TRADING RULES
10.1 Permitted Trading
You may trade only the assets and trading pairs listed on the TrakTrade Platform. All trading is denominated in USDT. We do not offer advice or guarantees of profit.
10.2 Prohibited Trading Activities
The following are strictly prohibited:
Wash trading (simultaneous buy and sell orders to create artificial volume).
Spoofing (placing orders with intent to cancel before execution).
Price manipulation.
Using automated bots that violate rate limits or disrupt Platform operations.
Insider trading based on non-public information about TrakTrade.
10.3 No Guaranteed Execution
We do not guarantee that orders will be executed at specific prices. Market volatility may cause slippage.
11. FEES
We charge fees for trading, deposits, withdrawals, investments, and certain account actions. All fees are disclosed on our Fees & Limits page, which is incorporated into these Terms. We may change fees upon 7 days' notice.
Specific fees referenced in these Terms:
Loan repayment violation penalty: 100 USDT or 10% of attempted repayment amount (whichever greater)
Loan overdue late fees: Variable based on loan amount (see Section 5.6)
Inactive account closure deposit: Percentage-based (see Section 7.6)
Penalty deposit to remove hold: 25% of account balance (100 USDT min / 5,000 USDT max)
Early investment withdrawal fee: 10% to 50% (see Section 9.8)
12. ACCOUNT SUSPENSION & TERMINATION
12.1 Suspension
We may suspend your account immediately for any violation of these Terms, legal or regulatory requirement, or security concern.
12.2 Termination
We may terminate your account with 7 days' notice for convenience, or immediately for cause (e.g., fraud, illegal activity). Upon termination:
All open positions will be liquidated at current market prices.
All active Investments will be liquidated (early withdrawal fees will apply as per Section 9.8).
Outstanding loans become immediately due.
We will deduct all unpaid fees, penalties, and loan amounts from your balance.
Any remaining balance (after deductions) will be sent to your verified external wallet in USDT or USDC within 30 days.
12.3 No Withdrawal During Hold
No withdrawals are permitted while an account is under hold or flagged status (see Section 8).
13. RISK DISCLOSURE (GENERAL)
Trading and investing in cryptocurrency and digital assets involves substantial risk, including:
Total loss of invested capital.
Extreme price volatility.
Illiquidity and slippage.
Regulatory changes that may restrict or prohibit trading and investing.
Cybersecurity risks, including hacking and theft.
You acknowledge that you are solely responsible for all trading and investment decisions and losses. TrakTrade is not a financial advisor.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
TrakTrade is not liable for any indirect, incidental, consequential, or punitive damages.
Our total liability to you for any claim arising from these Terms or your use of the Platform is limited to the amount of fees you have paid us in the preceding six (6) months.
We are not liable for losses caused by blockchain network delays, forks, or failures; hacking; force majeure; government actions; or investment market downturns.
15. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless TrakTrade, its affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
Your violation of these Terms.
Your use of the Platform (including trading and investing).
Your violation of any applicable law.
Any loan repayment, withdrawal restriction, or investment-related violations.
16. AMENDMENTS
We may amend these Terms from time to time. Material changes will be notified by email and/or website notice at least 14 days in advance. Your continued use of the Platform after the effective date constitutes acceptance of the amended Terms.
17. GOVERNING LAW & DISPUTE RESOLUTION
17.1 Governing Law
These Terms are governed by the laws of [Insert Country/State], without regard to conflict of law principles.
17.2 Arbitration
Any dispute arising from these Terms or your use of the Platform shall be resolved through binding arbitration administered by [Insert Arbitration Association] in [Insert City], in accordance with its commercial arbitration rules. The arbitration shall be conducted in [Insert Language]. Judgment on the arbitration award may be entered in any court having jurisdiction.
17.3 Class Action Waiver
You agree to arbitrate disputes on an individual basis only. You waive the right to participate in class actions, class arbitrations, or representative actions.
18. SEVERABILITY
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
19. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Fees & Limits page, Investment product descriptions, and any loan agreements you sign, constitute the entire agreement between you and TrakTrade regarding your use of the Platform.
BY REGISTERING AN ACCOUNT OR USING THE TRAKTRADE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, INCLUDING: